We are delighted to welcome you to this website at Samsonite.com.hk, the
official online store in Hong Kong for luggage and travel accessories under
the brand Samsonite, and other core brands such asSamsonite Black Label, Samsonite Red, American Tourister, High Sierra and Lipault
where you can browse, select and order products advertised on the website
from Samsonite Asia Limited in Hong Kong. We are a wholly-owned subsidiary
of Samsonite International S.A., which is a company listed on the Hong Kong
By using, visiting or shopping at this website (and mobile site) in
Hong Kong (collectively, the “Website”), you accept these terms and
conditions, the Personal Information Collection Statement and our
User Agreement is between you and Samsonite Asia Limited (referred
to herein as “we”, “us” or “our”). We may change the terms and
conditions of the User Agreement at any time without individual
notices. By continuing to use the Website, you agree to be bound by
the changes. Please refer to the Website and/or the Social Media
pages (as defined below) for the latest version of the User
REGISTRATION AND USER REQUIREMENTS
You must be a registered user to place orders and access certain
features of the Website. You will provide us with personal
information including your full name, email address, address in
Hong Kong and local telephone number. You must ensure this
information is accurate and current.
By using the Website and its associated functionality, and if you
opt in to receive updates from us, you grant your express consent
to us to send you direct marketing communications to the email
address or telephone number you provide, from which you may
unsubscribe at any time. Your consent to receipt of certain
communications may also be implied from the use of certain
functional aspects of our services, such as receiving reminders
that items are in your shopping cart if you leave the page during a
To register an account and/or order from the Website, you must be
at least 18 years old, have a current Hong Kong
residential/business address and have capacity to enter into a
legally binding contract with us.
ACCESS AND USE OF THIS WEBSITE
You must only use the Website through the interfaces provided by us
in accordance with the terms and conditions of the User Agreement
and any applicable laws in Hong Kong.
You must not (or attempt to):
interfere or disrupt the Website or the servers or networks
that host the Website;
use data mining, robots, screen scraping or similar data
gathering and extraction tools on the Website;
interfere with security-related or other features of the
use, copy or distribute content without our express permission.
INFORMATION ON THIS WEBSITE
We use our best efforts to keep the information on the Website
updated. However, it is not possible to guarantee the complete
absence of errors on the Website. The information and other
material published on the Website may include inaccuracies or
typographical errors. The weights, dimensions and volumes of the
products are approximate only. We have made reasonable efforts to
ensure that such product information is accurate and to display as
accurately as possible the colour of our products. However, we
cannot guarantee that your screen’s display will accurately reflect
the colour of the product on delivery.
Changes are periodically made to the information on the Website
without notice to you. We reserve the right to change any aspect of
the Website at any time, in our absolute discretion. We do not
warrant that the functions contained in the Website or any material
or content contained therein will be uninterrupted or error free,
that defects will be corrected, or that the Website or the server
that makes it available is free of viruses or other harmful
components. We shall not be liable for the use of the Website,
including, without limitation, the content and any errors contained
While we make efforts to ensure that items listed as cabin
carry-on/hand luggage meet current airline restrictions, we cannot
be held responsible if an airline applies other check-in standards
or if airlines or airports change their restrictions.
You agree to make your own enquiries to verify information provided
and to assess the suitability of goods before you order from the
DISCLAIMER AND LIABILITY
To the fullest extent possible at law, we exclude all liability to
you or anyone else for loss or damage of any kind or nature
relating in any way to the Website, including, without limitation,
loss or damage you might suffer as a result of:
errors, mistakes or inaccuracies on the Website;
you acting or not acting, on any information contained on or
referred to on the Website and/or any linked websites;
personal injury or property damage of any nature resulting from
your access to or use of the Website;
any unauthorised access to or use of our secure servers and/or
personal information and/or financial information stored on
any interruption or cessation of transmission to or from the
any bugs, viruses, Trojan horses or other harmful code or
communications which may be transmitted to or through the
Website by any third party.
Where any law (including the Hong Kong consumer protection
legislation) provides a condition or warranty which may not be
lawfully excluded, our liability will be limited to that provided
Except as required by law, in no event shall we be liable for any
loss or any special, incidental or consequential damages arising
out of or in connection with the Website or the User Agreement
(howsoever arising, including negligence). You agree to accept sole
responsibility for the legality of your actions under the
applicable laws in Hong Kong that apply to you. You agree that we
have no responsibility for the legality of your actions.
You will at all times indemnify, and keep indemnified, us and our
directors, officers, employees, agents and contractors from and
against any loss (including reasonable legal costs and expenses) or
liability incurred or suffered by us arising from any claim,
demand, suit, action or proceeding by any person against us where
such loss or liability arose out of, in connection with or in
respect of your conduct or breach of the User Agreement.
The Website may contain links to external websites that are not
operated by us. We do not make any endorsements or representations
as to the accuracy of information contained in these websites.
These links are provided for your convenience only and you agree
we make no representations or warranties, or have any
responsibility or liability for these websites;
the links do not indicate, expressly or impliedly, that we
endorse these websites or the products or services that are
provided at these websites; and
you access and use the products and services made available at
these websites solely at your own risk.
You are responsible for all orders placed on your account,
including any discrepancies or errors in your order caused by you.
The promotion of goods or services on the Website does not
constitute an offer to sell. It is an invitation to treat only.
Orders placed by you are offers to purchase goods under the terms
and conditions in the User Agreement at the price specified
together with all or any delivery and other charges.
Goods in your cart are only reserved for a limited period of time,
specified by us. Orders are only confirmed once payment is received
We may reject your order, including in circumstances where we
believe there may be a credit card fraud, or where we later become
unable to ship your order, or if there has been an error in the
price or product description on the Website.
You must review your order carefully before placing it. Once an
order is confirmed, you are unable to cancel or change it. If you
have any problems with your order, then you must go through the
normal return procedure outlined in the User Agreement. In the
event that we cancel or are unable to fulfil your order, we will
provide a full refund of any payment received.
You acknowledge that all orders for goods through the Website are
intended for personal, non-commercial and local use only, and
quantity restrictions may apply as set out on the Website from time
PRICE AND PAYMENT
The prices of goods, delivery and other charges shown are in Hong
The price of the goods you ordered is the price that is displayed
on the Website at the time you confirm your order and will be
stated on the e-mail order confirmation.
All payments must be received in full prior to delivery of goods.
If your payment is not received or is declined by us, your bank or
credit card issuer, we cannot and will not hold items against your
PROMOTIONS AND DISCOUNTS
Online offers and promotions may only be used at the Website and do
not apply to purchases at other online or retail outlets. You may
receive online offers and promotions which include a promotional or
coupon code (the “Code”) for use when shopping at the Website. It
is your responsibility to ensure that the Code is valid, and that
you enter the Code at the time of making your purchase online. We
cannot apply the Code retrospectively once you have submitted your
Special terms and conditions will apply to the use of the offer or
promotion. Please read them carefully to make sure you can take
proper advantage of these offers. None of the Code is transferable
and, unless expressly stated, may not be used in conjunction with
any other offers. If the Code is lost or stolen, it will not be
SUPPLY AND DELIVERY OF GOODS
Subject to the User Agreement, we will supply the goods shown on
your order confirmation. We will use our best endeavors to meet
indicated timeframes for delivery; however, we cannot guarantee
that delivery timeframes will be met.
We offer standard delivery free of charge to most residential and
business addresses in the Hong Kong Special Administrative Region.
We are unable to deliver items to areas not accessible by motor
vehicles on paved roads. Please refer to Shipping & Delivery for details.
We deliver Monday to Friday, except Saturdays and public holidays.
Erroneously communicated addresses are your responsibility and may
lead to extra charges that will be recovered from you.
We ship our products using third party logistics services. We
require someone to sign for delivery. A delivery may be signed by
you or an adult of 18 years of age or over present at the delivery
PACKAGING AND LABELLING
We endeavor to depict goods available for order using accurate
images of the goods. At times, however, goods actually delivered
may to a small extent differ in appearance and packaging from their
appearance in images and photographs on the Website.
All goods are packed in carton boxes with good condition and
appropriate packaging. No buyer's specific requirements will be
GOODS OUT OF STOCK
We reserve the right to notify you that goods for which you placed
orders have become unavailable for reasons beyond our control. You
will receive a full refund in the event we cannot fulfil your
Where the Hong Kong consumer protection laws provide certain
guaranteed standards and protection to consumers when they purchase
goods, your consumer rights will be respected.
We offer additional commercial warranty on certain goods. For
details, please refer to the warranty card attached to the goods.
PROCESS FOR RETURNS AND REFUNDS
A return can only be made within 7 days from receipt of goods by
you if the goods have been purchased on the Website. For returns of
goods purchased elsewhere, please contact the store of purchase.
When seeking to return goods, you must complete the return form and
submit it to our customer service team. We will provide you with a
return authorisation and instructions on how to return your goods,
with which you must comply.
You must cover the cost of the return if it is due to a change of
mind and the goods must be returned to us in their original
condition (including authentic labels, use instructions, warranty
cards and other hang tags) in order to obtain a refund.
If you return goods on grounds of defects, we will either inspect
the goods upon receipt and investigate any claimed defects or,
where we believe it is applicable, rectify such defects. If a
remedy is not applicable (for example, where we believe the goods
have been misused or the defects are not covered by the warranty),
we will reject your claim and return the goods to you. You must
cover the cost of return shipping, and we will provide you with
instructions on how to make this payment.
Refunds will be arranged using the same payment method originally
used for purchase. Generally, we aim to process refunds (also
repair or replacements, as the case may be) within 30 days of
receipt by us of the original goods. Please refer to Return & Exchange for details.
SOCIAL MEDIA AND CONTENT
By using our Facebook page, Instagram page, Twitter feed, Blog, or
forum or other like application or site that allows for the
publication of user-generated material (the “Social Media pages”),
you accept these additional terms and conditions.
You understand that all information, such as comments, messages,
text, files, images, photographs, videos, sounds and other material
(the “media content”) posted on, transmitted through or linked from
the Social Media pages, is the sole responsibility of the person
from whom such media content originated.
You also understand that we do not control and are not responsible
for the media content made available through the Social Media pages
unless it originates from us. Consequently, by using the Social
Media pages, you may be exposed to content provided by third
parties that is offensive, indecent, inaccurate, misleading or
otherwise objectionable. You use the Social Media pages at your own
risk and to the extent permissible at law, we do not accept
liability in this regard.
As a member or participant on the Social Media pages, you agree
that you are responsible for any content posted on, submitted or
made available through the Social Media pages via your account or
otherwise and you must not post (or allow to be posted) content
through your account that:
you do not have the right to post;
is defamatory or in contempt of any legal or other proceedings;
is misleading or deceptive;
is offensive or discriminates against any group of persons
being a group defined by reference to colour, race, sex, sexual
orientation, age, origin, nationality or ethnic or national
denounces religious or political beliefs;
contains religious or political material;
is indecent, obscene, vulgar, pornographic or offensive;
infringes any copyright, trademark, patent or other
intellectual property right of another person;
contains any unsolicited or unauthorised advertising or
contains or links to viruses, malware, spyware or similar
impersonates any person or misrepresents your relationship with
We reserve the right, in our absolute discretion, to pre-screen,
refuse or remove any content from the Social Media pages without
giving any reasons.
You understand and agree that we may retain server and backup
copies of the media content you submitted even if you have altered,
removed or deleted such media content from public display.
All content, graphics, user and visual interfaces, photographs,
trademarks, logos, artwork, and computer codes, including, without
limitation, the design, structure, selection, coordination,
expression and arrangement of such material contained or used on
the Website is either owned and/or controlled by, or licensed to
us, or is otherwise subject to the intellectual property rights of
third parties and is protected by copyright, patent and trademark
laws and various other intellectual property rights. We reserve all
intellectual property rights, including, without limitation,
copyright in material and/or services provided or authored by us.
Nothing in the User Agreement gives you a right to use any of our
marketing material, business names, trademarks, logos, images,
domain names or other distinctive brand features.
Trademarks used by us on the Website that belong to third parties
are used with permission and remain the intellectual property of
the third party.
You may not:
modify or copy the layout or appearance of the Website nor any
computer software or code contained on the Website; and/or
decompile or disassemble, reverse engineer or otherwise attempt
to discover or access any source code related to the Website.
If you correspond or otherwise communicate with us, you
automatically grant to us an irrevocable, perpetual, non-exclusive,
royalty-free, world-wide licence to use, copy, display and
distribute the content of your correspondence or communication and
to prepare derivative works of the content or incorporate the
content into other works in order to publish and promote such
content. This may include, but is not limited to, publishing
testimonials on the Website and developing your ideas and
suggestions for improved goods or services we provide.
We will not be liable for any delay in performing any of our
obligations under the User Agreement if such delay is caused by
circumstances beyond our reasonable control or otherwise stated.
The User Agreement will be governed by and interpreted in
accordance with the law of the Hong Kong Special Administrative
Region. You irrevocably submit to the exclusive jurisdiction of the
courts of the Hong Kong Special Administrative Region.
If any part of the User Agreement is found to be void, unlawful or
unenforceable, then that part will be deemed to be severable from
the balance of the User Agreement and the severed part will not
affect the validity and enforceability of any remaining provisions.
If we do not exercise or enforce any right or provision under the
User Agreement, it will not constitute a waiver of such right or
provision. Any waiver of any provision under the User Agreement
will only be effective if it is in writing and signed by us.
The User Agreement is made for the benefit of you and us only. No
one other than a party to the User Agreement shall have any rights
to enforce any term of the User Agreement, whether under the
Contracts (Rights of Third Parties) Ordinance or otherwise.
QUESTIONS, COMPLAINTS, COMMENTS OR CUSTOMER SERVICE CONTACT
If you have any questions, or if you have technical problems in
accessing information on the Website or the Social Media pages,
please email us at info.HongKong@samsonite.com
USE OF INFORMATION OR SUGGESTIONS BY YOU REGARDING THIS WEBSITE
In the event you provide to us or post on the Social Media pages
any material, information, suggestions or comments about the
Website, the way in which we conduct our business, or the operation
of the Website, we reserve the right to use such material,
information, suggestions or comments in our absolute discretion,
with no compensation or credit to you. You hereby grant to us a
non-exclusive, perpetual, worldwide, royalty-free license to
utilise and publish such information and material, in whole or in
part. However, our use of information by which you may be
identified (such as your name, address and telephone number), will
be governed by the Personal Information Collection Statement and
USE OF YOUR SUGGESTIONS TO LIPAULT REGARDING NEW PRODUCTS, FEATURES
A submission will not in any way establish a confidential
relationship nor will it place us in the position of receiving a
submission in trust and we shall not be obligated and make no
commitment to treat or maintain as confidential such submissions.
We shall have the right to retain any material submitted to us, to
make copies thereof and to retain the same in our files.
No obligation is assumed by us or may be implied by the receipt or
examination of the submission unless or until a formal written
agreement is signed by us and by you, and then our obligations
shall be only as expressed in that written agreement.
PRIVACY AND PERSONAL INFORMATION
If you provide us with any personal information, the Personal
will also govern how we may use or disclose that information.
Please read and understand the Personal Information Collection